UCMS Group Russia published a new e-book called “Tips for managing the quality of outsourcing services”.
The e-book is useful for companies that are already working with an outsourcing provider or are planning to move internal processes to outsourcing.
From our e-book you’ll learn:
- Key facts about outsourcing in 2014;
- What the quality of outsourcing is;
- How to use KPIs and what QMS stands for;
- How to deal with low response rate and improve accuracy of BPO provider.
We invite you to click here to download the e-book (in Russian).