Manager global finance processes
About the company:
On the Russian market since 2005. Part of an international group with five divisions in Russia. The main line of business is the sale of metal-cutting tools to large metallurgical industrial companies.
since 2011have worked with UCMS, starting with payroll
since 2014we have outsourced the full accounting block
Services:
For the payroll project we chose the provider at a global level. We only considered large companies of KPMG's calibre. In the end we chose a German company, and with it many of our processes got worse.
A year later we held another tender, and by then we had looked at the quality of your payroll services and realised we had found what we were looking for: professionalism, knowledge of the system and of legislation. On top of that, you work in the international SAP program, and we needed a provider able to deliver a professional service in it. We are still happy with the choice.
At first we worked with you on the payroll block, then we successfully moved part of the accounting to outsourcing. And since 2014 you have handled almost the entire accounting block.
And every year we expand the cooperation because we are very happy with the quality of the services.
Yes, plus checking additional reports and waybills - that was a difficult block for us. Then we gradually handed over bank postings, then work with customers, and in parallel accounting and tax records came in.
We have strict internal control rules in addition to Russian standards. Your colleagues studied our company's policies so that they knew how to act correctly. That is why we were able to integrate these processes successfully and quickly, and after that we only kept adding new areas of work for you.
The biggest advantage is that your company is extremely flexible and treats clients as part of its business.
It feels like your employees are part of our company.
They care about our processes and try to do as much useful work as possible, even overtime. It is very pleasant that they understand our strategy and can move flexibly from one process to another without lengthy approval of changes. We see the same commitment from them as from our own employees, which is extremely rare in outsourcing at all. If some new areas of work are launched, we get help from you very quickly.
I do not remember any particular settling in; our project manager supported us well, and if there were any problems she was in touch 24/7. From the very beginning I understood that I could get prompt help, even with a very urgent issue.
The payroll project was initially led by Olga Novikova, and she still leads it. Olga knows our company very well, and we are very happy with the cooperation.
We see the utmost politeness and a willingness to help us even outside working hours.
In April, because of the pandemic, we restructured our staff. We made the HR specialist redundant and handed HR records to you. It all happened completely seamlessly, with no discomfort at all. On the contrary, we saw a careful and structured approach. You took on that area of work very well, despite the difficult time.
What else can I say - we are additionally going through an audit. We see that every year the number of findings decreases, so the auditors are happy with the process too.
You really helped us out when we were going through an internal audit from the head office. That is a very serious process: if something is wrong, it can go as far as dismissal. We got such full involvement from you that even your IT department gave advice. Thanks to that support our internal audit rating improved.
We also, as part of a Western company, work in the Western version of SAP. Even the chart of accounts is entirely Western, and we convert it to Russian standards through Excel. The accounting program is not localised either, and there is tax reporting. You need a creative approach to apply it to Russian standards. Perhaps that is why it was not so easy for us to find a partner ready to think differently.
And you readily take on new tasks that are often unique for the Russian market.
Customer oriented
We see and value the individual approach to our company. Now, when technology is developing actively and everything is moving into digital format, with more focus on being served by robots, we do not see a mass-market approach to us. After all, some processes need flexibility and creativity, and you need to see people's involvement and a human approach, especially when working with HR; it matters that our company is treated as an individual project and that you care about our problems.
We consider you a reliable partner who understands our specifics, needs, goals and tasks.
It depends on the service. We have a lot of digital services, so sometimes a robot can resolve issues faster. But when it comes to Russian legislation in Western systems, an individual approach is very important there, because business processes cannot always be set up with standard solutions.
I wish the company success, growth and new good clients!
