SP Operational Manager
Payroll (1,100 employees)
Nuances of the project
Michelin is known primarily as a tire company. However, this is only one of the Michelin’s activities. By contributing to the development of mobility in all spheres of life, Michelin is actively developing innovative products and services in the field of personalized service solutions and digital technologies. We have a wide presence in the world, including Russia and the CIS countries, where Michelin is represented by a production site and commercial divisions.
I worked with UCMS Group from March 1, 2017 to the end of February 2019 – two years. Up to this point, I have had no experience with outsourcing. But everything was completely normal, most of all at that time we had contact with one person from UCMS – Natalia Makarova, a payroll specialist. We had good interpersonal contact. Natalia showed herself as a professional, so there were no problems with interaction at all from the very beginning.
On the one hand, it is easier when HR administration remains in the company, because when you are in a situation, you can react to it faster. With outsourcing, where everything is spelled out clearly, by minutes – who does what and when, when unforeseen circumstances arise – difficulties start. For large manufacturing companies, keeping HR administration in-house is quite effective, but when the company is small, I think it makes no sense to keep a separate HR administration and payroll specialist.
I would advise them to analyze this approach fairly carefully. I would assess all the pros and cons, because there are a lot of pitfalls. The transition to outsourcing is rarely straightforward. In any case, you need to rebuild, rewrite the procedure, spend a lot of time and efforts. However, we did it. The process was quick and easy!
We have warm relations with UCMS Group. We still apply for services and store archived data in UCMS. Our relationship has not ended. What comes to mind is the very great customer focus. We even worked at night! And I was always surprised by this approach and such responsibility in relation to the work.
In fact, we expected more flexibility from the supplier, more digitalization at the time. When we ran the tender, UCMS lacked that. We needed a digital solution for our employees, but at that time UCMS Group could not provide this – this was the reason for choosing another supplier. Plus there was a problem of flexibility in resources during peak periods.
Yes, fortunately, we solved all the problems, including launching a new solution EmployeeGate. Over the past two years, we have done a lot in terms of digitalization of processes.
We are looking towards digitalization. In the near future, the development of electronic document flow which is a flexible tool for employees. We want to convert all paper document flow into electronic.
It should be an expert in its field, client-oriented, flexible in terms of changes: both in terms of legislation and in terms of client situations. The provider must use advanced technologies – this is important! This comes to the fore in any area.