We have a systematic approach to the path of an employee in our company

We have a systematic approach to the path of an employee in our company

Svetlana Voronova
Human Resources Manager

Joined the company in 2018

Russian State Humanitarian University
Specialization “Culturologist, history of the theory of culture”

How did you end up in UCMS Group? Do you remember how the interview went?

Of course I remember. Firstly, I really liked the meeting room and, in general, the office was very nice. It should be noted that in my previous company we conducted interviews in the hallway.

We had an office in a Soviet research institute. By the way, Vysotsky gave his last concert in this building, we even had a sign about it there.

But since all the offices were occupied, we had to conduct interviews in the corridor at the round table when people walked by you. And then I came to a company where there was a separate meeting room, very nice, everything was very informal and pleasant.

Please tell us about the HR values of our company, mission, recruitment process.

Mission is to be number one for our clients. According to this mission, we are building the rest of the processes, including recruitment. We have a pretty serious recruiting process. We are looking for people who are already professionals, as well as for people for initial positions, but always with self-motivation and a strong desire to develop professionally. Recruitment is built, of course, depeding on the position profile. But in any case, we expect that the employee will constantly develop. We provide services in a constantly changing sector, and employees must be ready to constantly change their activities, develop their skills, learn something new and apply this knowledge professionally.

We also have the institution of mentoring.

Let’s start with the fact that when new employees come to us, they undergo adaptation. Mentors are needed first of all when a person comes to us from another sphere and you need to transfer professional knowledge to him. There are plans, we control their implementation and effectiveness. If a person is already a professional, and he just needs to get used to a new team, “understand” outsourcing, our processes, then the whole project team and HR department assist. Every month during the probation period, we talk to the employee and the manager, receive feedback, give small questionnaires on the knowledge of our procedures, conduct adaptation training in the first two days of work.

We have “The route of the new employee” , scheduled for three months, in which the employee sees everything that should happen.

Plus, we definitely conduct training on QMS with homework and a feedback questionnaire.

And a few words about the UCMS Group Academy and the course for newcomers in outsourcing.

Yes, the UCMS Academy develops and conducts courses and webinars for both newcomers and all employees as part of professional development.

The course for newcomers in outsourcing is our unique development that allows us to teach people how to work with clients.

This is not about the ability to calculate salaries or do tax reporting, but about procedures, the ability to work efficiently at peak loads, to resolve conflict situations, to work out claims and time management. We consider specific cases, there is no theory, only practice from experienced project managers.

Is it true that we have a very low level of employee turnover, especially concerning the outsourcing market?

That’s true.

How are these results achieved? Indeed, it is always a huge problem to first find a person, then train and keep in the company.

We have a systematic approach to the path of an employee in the company. The first stage is a serious recruitment process, short-listing. We always honestly tell all candidates what awaits them 🙂 We tell about the features, about what difficulties there may be. It is extremely important for us to understand at this point how ready the candidate is to work in outsourcing. The second stage is full support of the employee during the difficult adaptation period. It is also important that we have a friendly and supportive environment in the company. All colleagues are very easy to share their experiences.

Also, we have clear internal processes, the employee is quite easy “built in” , he does not need to spend time looking for some information, to get feedback.

The third stage is continuous training of employees and annual assessment of personnel. Based on the assessment results, we develop training programs, make a decision on the transfer of certain employees to other positions. We are constantly rotating, including transitions from one department to another. If suddenly an employee becomes interested in doing other activities, we always try to find options. There is, of course, the opportunity to grow vertically. We have a huge number of examples when a candidate came to the position of an assistant and in a fairly short time became a specialist or even a senior. It all depends on the desire of the person.


What’s the hardest part of the job?

Difficult to answer. Probably, it is not particularly difficult when the relationship is set up. Now it is a difficult period 🙂 Lot’s of new things have to be studied and implemented on the go.

What’s the best part of your work?

Well, the most pleasant thing about work is people. We have a very lively company. We have a minimum of unnecessary bureaucracy, only the bare essentials. Everything is resolved quite quickly, it’s very nice.

What is your favorite place?

When people ask me about something favirite, book or a movie – it baffles me a little. I love to meet new things. I really liked Italy, where I visited my sister for the first time last year. This is a small town near Turin, next to the Alps – it’s beautiful there! Bright, beautiful, alpine air, magical! We drove to small nearby towns and everywhere, even in the smallest, there were medieval castles, churches, and museums. I also really liked China – both Beijing and the province where the Chinese Wall begins, the Dragon’s Head is called the garrison. And not far from there we went to the mountains, there was a section of the Great Wall of China, just restored. We didn’t even try to get there near Beijing – there were crowds of tourists, but on this site we ended up in the evening and there was almost no one there, we were practically alone – and it was magical!

Tell me what is your ideal weekend?

Do nothing 🙂 Or do only what you want – read a book, walk. Or it’s fine to go somewhere for two days. Get new experiences.

What don’t you have enough time for?

I suffer … there is such a Japanese concept – tsundoku. These are people who buy books, but do not read them, they are going to read them someday, when there is time 🙂

What are your favorite movies or books?

I like Wim Wenderson’s Heaven Over Berlin, I love this movie very much. I really like the “Kingdom of the Full Moon”. Of the latter, I liked Tarantino’s Once Upon a Time in Hollywood. I love many different things. The only thing that is not mine is melodramas, I can’t watch them. And the books … I, for example, got hooked on Jo Nesbø, these are Norwegian detectives. I love Nabokov very much, “Lolita” is my favorite. Well, many loved ones – Borges, Cortazar.

Who would you like to become for one day?

For example, Ekaterina Shulman. Well, like in the movie “Inside John Malkovich” – it’s interesting to see the inside 🙂 I really like it. The amount of her knowledge is impressive.

Is there a time or era which you would like to visit?

In fact, I have always been interested in the origins of our civilization. It would be interesting to visit a primitive society. How did we get this way? How, why? Where did these concepts come from? How did our whole picture of the world become? How the language developed.

What are your strengths and weaknesses?

By the way, I stopped asking the question about the strengths and weaknesses when I worked in the recruiting. This is a very philosophical question.

Let’s start with what is considered a weakness and strength 🙂 In one situation it can be a weak side, and in another a strong one.

For example, I am patient and persistent. On the one hand, these are weaknesses, and in some situations, strengths. Therefore, it is difficult to define it categorically.

Describe us in one word.

We are drive!

What do you wish the team?

Happy birthday to all of us! I wish prosperity, growth and further development of the company, a favorable environment and reliable clients!

A moment of nostalgia

What kind of child were you?

Well, I was such a calm child, outwardly. Quite an ordinary Soviet childhood. In elementary school I was an excellent pupil, and then moved to the good ones. I did better what interested me. The most disastrous, of course, were physics, chemistry and physical education.

The most vivid impression from your childhood?

In general, childhood is all bright. I remember the first time I saw the earth rounds.

We traveled to the Sea of Azov in the summer and climbed to the hill, and from there the horizon was not seen as flat as usual, but precisely how it was rounded. I remember this very much.

How did you earn and spend your first money?

It was a post-ninth grade labor camp. We were sent to the Krasnodar to harvest potatoes, onions, and something else. The collection rates were high, we worked a lot, but at the same time we were not fed very well – it was 89th year. And then we quarreled with the boys. Boys and girls took turns on duty in the dining room. Therefore, when the boys were on duty, we got smaller portions, of course. We also recouped on our shifts. We tried to smuggle potatoes from the fields, but we couldn’t boil them. Condensed milk brought from home saved us only, we ate it with bread at night. I also remember a girl who ate onions! And for this collection of vegetables I received money, and spent it on cosmetics. Then the first colored mascara appeared and my friend and I made an investment – we bought cosmetics and sold it at school! Yes, we speculated a little and then spent again on cosmetics.

Who did you want to be as a child?

Purposefully, I knew who I definitely didn’t want to be – an engineer, a doctor, a teacher. This is who dad, mom and aunt worked as. But since I was interested in psychology and people, I tried to enter the Moscow State University for psychology. But there was a very big competition and the first exam was mathematics, not a school level, but a very serious one, I did not pass it. And when I realized that I would not enter, I began to look wider. A friend of my mother taught history at the Russian State Humanitarian University, she talked about the institute, it was very democratic, very interesting.

She talked about different faculties and said that the “museum” faculty is the most interesting and that the craziest students study there.

I entered both this faculty and theater studies, and some third faculty. Then I passed 10 exams and went to culturology, which I do not regret at all. It was “Museum” faculty, then I chose the specialization “Culturology”, it was very interesting to study there, very much! At the same time, I understood that I would not work by profession, because it is unrealistic from a material point of view.

How did you end up in HR?

After the birth of the child, it was necessary to decide on a specialty that would allow me to earn money, so I thought – what is interesting to me and what can bring money. And since psychology was interesting to me, I realized that I can earn money in HR. I went to Baumanka for retraining, and then went into the profession from scratch.


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