UCMS Group Russia, together with Garant portal, published an article entitled “How to make a service level agreement that works“.
Negotiating a service level agreement covers much more than just achieving the defined levels of performance of the outsourcer. As you get through the negotiation process, the most important step is to find a win-win solution by asking the right questions and staying a good listener.
In this article we would like to share with you the key tips that you need to know before you start conversation with an outsourcing provider for setting a strong SLA.
Please find the full article at this link (in Russian).