UCMS Group Email Policy Overview
UCMS Group maintains a strict opt-in only policy in regard to its emarketing communications. We only send email to individuals who have requested that these mailings be sent to them, or as part of an ongoing relationship we have with an individual or business.
Your right to control what mailings, if any, you receive from UCMS Group is important to us. The information below will assist you in understanding the different mailing options you have, and how you can notify us of changes in the mailings you wish to receive or to unsubscribe in general.
Though we may include announcements from partners or other third parties in some communications, we do not provide email addresses to third parties.
What Mailing Lists UCMS Group Maintains And Your Subscription Options
Scheduled Maintenance Notifications
UCMS Group customers using its hosting facilities can subscribe to receive notifications regarding upcoming maintenance of the hosting facilities which may impact their hosted service.
Site Status Update Notifications
UCMS Group customers using our hosting facilities can subscribe to be notified of any outages or loss of service in its hosted facilities and to clarify root cause and solution to these issues.
Proactive Support And Technical Notifications
At peak industry times (e.g. Tax Year End) important notifications will be proactively provided to Customers. UCMS Group Customer Services may also send notifications to affected customers detailing ways to optimise product usage or warning of potential product issues.
New Software Release Notifications
UCMS Group Customer Services notifies interested customers of new product release availability.
Periodic Notifications On Best Practices And Resources
UCMS Group maintains a list of contacts who have expressed an interest in receiving periodic announcements, and updates about HR, Payroll, Accounting and events; as well as marketing and product information from UCMS Group.
UCMS Group typically sends an automated email confirmation when a form is completed requesting information from UCMS Group.
Customer Support Incidents And Responses
Responses to customer support or pre-sales support requests are handled through email, telephone or via fax.
Changing Your Subscription Preferences
Customer And Partner Communications
As a UCMS Group customer or partner, you can update your communications preferences at any time by following the convenient links located at the bottom of emails from UCMS Group. Requests submitted in this manner are processed and effective immediately.
In addition, you may email a request to firstname.lastname@example.org or reply to any email from UCMS Group requesting that your address be unsubscribed. Please be aware that unsubscribe requests submitted in this manner will take longer to process and will not be effective immediately.
As a web site visitor who has requested that we send you email updates, you can update your communications preferences or unsubscribe at any time by clicking on the relevant link within emails you receive from us. Unsubscribe requests submitted through this form are processed and effective immediately.
In addition, you may email a request to email@example.com or reply to any email from UCMS Group requesting that your address be unsubscribed. Please be aware that unsubscribe requests submitted this way will take longer to process and will not be effective immediately.
You will only receive transactional emails from UCMS Group when you request information. There is no need to unsubscribe from these one-time mailings.
Customer Support Incidents And Responses
You will only receive these email responses in reply to specific support requests, or in response to technical issues detected by UCMS Group’s proactive monitoring. There is no need to unsubscribe from these interactive mailings.
Third Party Mailings
Occasionally, UCMS Group may contract with a third party to communicate on UCMS Group’s behalf to the third party’s contacts. We do not collect your email address or contact information from this third party, and we do not have access to their mailing list.
Depending on the nature of the third party mailing, we may, in order to comply with applicable laws, provide the third party with a suppression list of contacts to exclude from their list. The third party does not have permission to keep or market to this list, or to use it in any way other than as a suppression list for a mailing they are providing on UCMS Group’s behalf.
Contacting UCMS Group About Your Privacy
If you have any questions about this privacy statement, the practices of this web site, or your dealings with this web site, you can contact us at the firstname.lastname@example.org